Frequently Asked Questions

ISRLY can help with save the dates, custom wedding invitations, acrylic and lasercut invitation suites, welcome signs, table plans, menus, place cards, table numbers, wax seal finishing, and wedding website support.

Yes. Send your venue, flowers, color palette, wording, guest count, and inspiration images. We can shape the paper, acrylic, signage, wax color, ribbon, and website direction into one connected wedding stationery style.

Yes. Use the DIY preview to test a direction, then send us the template, wording, color palette, budget, timeline, and matching pieces you need. We will reply with a practical plan for the full suite.

We recommend high-resolution vector files (.AI, .EPS, .SVG) or clear black-and-white images (.PNG, .JPG) at 300 DPI. Don't worry if your file isn't perfect—our design team will optimize it for precision CNC engraving and send you a proof before production.

Once you approve the digital proof, custom wax seal engraving typically takes 2-4 business days. Wedding stationery, signage, and table details may require a longer timeline depending on the number of pieces, materials, and proofing rounds.

Yes, we ship globally! We partner with reliable international couriers to ensure your custom seals arrive safely. Standard international shipping usually takes 7-14 business days, while express options take 3-5 business days.

Absolutely. Our solid brass stamp heads are designed to work perfectly with all types of sealing wax, including wickless wax sticks, glue gun wax, and traditional wicked wax. However, we highly recommend our flexible sealing wax for mailings, as it won't crack in transit.

Because custom stamps, wedding stationery, signage, and personalized paper goods are made specifically for your approved design, they are non-refundable once production begins. If there is a manufacturing defect or the finished item does not match the approved proof, we will review and remake or replace it where appropriate.

Yes, we love partnering with stationers, wedding planners, event studios, and businesses. If you need bulk wax seals, wedding stationery, branded packaging, or wholesale pricing for premade stamps and accessories, please reach out via our Contact page.